Refund policy

At Kalas Couture India, every piece is custom-made just for you. Due to the personalized nature of our products, we do not accept returns or exchanges for any reason other than defects or damage.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request for return, you can start your return by write a email to us at orders@kalascoutureindia.in or contact us in WhatsApp at 9566392397

NOTE : RETURNS MAY NOT BE ACCEPTED IF USED OR WITHOUT TAG PRODUCTS

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note that variation in color or border not considered as defective. These are not eligible for return or exchange

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Orders@kalascoutureindia.in.